Registration & Shopping

1. Do I need to register if I am going to purchase? Is there any discount I can enjoy if I register?
2. How do I log in my account?
3. How can I change the email address on my account?
4. Forgot my password. What should it do?
5. How do I receive technical support on my purchase?
6. How do I add items to my shopping cart?
7. Can I delete an unwanted item from my shopping cart? How do I do it?
8. How do I log out?

Payment & Ordering

1. What payment methods do you accept?
2. Can I still place an order offline?
3. Is the ordering process secure?
4. After I placed an order, can I check the status on it?
5. Why my order was cancelled?

Shipping

1. How much is the shipping fee for products?
2. What shipping methods do you use? How long it will take for delivery?
3. When my item(s) will be sent out?
4. What should I do if I need to change shipping address?
5. Can I track my package?

Return

1. What should I do in case the item(s) I received is damaged in the shipping?
2. What should I do in case the item I received is defective?
3. What I need to do if the item within guarantee time needs to be repaired?

Registration & Shopping

1. Do I need to register if I am going to purchase? Is there any discount I can enjoy if I register?

   Yes. Registration is required before purchase. You can enjoy our Rebate Policy and Score Accumulation Policy once you complete registration.

2. How do I log in my account / where do I register?

   Find “My Account” in the head of home page, click and select “Log in” or “Register”, fill in the information required，then submit it.

3. How can I change the email address on my account?

   Unfortunately, as the email address is your account identifier, you can't change that. You'll need to create a new account with the new information.

4. I forgot my password. What should I do?

   Please click here
   " Forgot your password?" Please enter the email address that was used to create your account.
    

   
   
5. How do I inquire if I have questions for a target product?

   First, you can read the content of “F&Q” at the bottom of the product page. You can see our answers to questions left by customers before. If you do not find your question or answer, please enter your question in the question box and submit it to us. We will response in 24 hours.

6. How do I add items to my shopping cart?

   First, make sure you have logged in your account. Then find the page for the product you want. There is a bottom of “add to cart” below the price of the product. Click and you will add it to your cart successfully. Then you can continue to shop or check out.

7. Can I delete an unwanted item from my shopping cart? How do I do it?

       You can delete an unwanted item from your shopping cart by selecting the little box in below "Remove" located within the shopping cart at the far right of each row. And Click the button "UPDATE" below to remove the item and update the quantity of product from your cart.

8. How do I log out?

   On the left of your account page, you can find “Logout” in the list. Please click it to log out to keep your information safe.

Payment & Ordering
   

1. What payment methods do you accept?

   We accept VISA, MasterCard, Discover Card, PayPal, bank transfers, Western Union and money orders.

2. Can I place an order off line?

   Yes. To place an order off line, please tell us the links for the wanted product(s) and your phone number and the time convenient for you at sales@campus111.com  / sales@pigpony.com  Our customer service representatives will contact you in 24 hours.

3. Is the ordering process secure?

   Yes, you can see the icons of “ VeriSign Secured” and “ HACKER SAFE” in the upper right of homepage. We have passed the auditing of these online institutions. It indicates that the processing of your information is in security.  

4. After I placed an order, can I check the status on it?

   You can check the status of your orders in your account by checking your order history.

5. Why my order was cancelled?

   If system indicts your credit card information is not correct, we would probably cancel the order without notice. Once we cancel an order, we will refuse to accept the payment before it reaches our account, or credit it back to the credit card if we are late to refuse it. Usually, the time for payment to reach our account and the time for our credit to buyer’s card is 3 days.

   If your order was cancelled, but you are the owner of the credit card and still want to buy from us, you need to place an order again. But please recheck your billing information carefully, and make sure that the information you fill in here is exactly the same as what you filled in the application form for that card word by word. Otherwise, our system will not indicate your billing information is correct. Or you can change to use PayPal to pay.
    

Shipping

1. How much is the shipping fee for products?

   Shipping fee differs from item to item, and from country to country. You can see specific shipping fees for each product at the bottom of each product page.

2. What shipping methods do you use? How long it will take for delivery?

   We use USPS as the primary carrier for most items from our headquarter in Columbus, Ohio, United States. Items can be shipped by USPS first class mail or priority mail as you pay.

   USPS first class mail :  3-8 business days
   USPS priority mail:    2-3 business days

   USPS mail service will be only offered to customers within United States.

   Occasionally, we'll ship the items directly from our factory warehouse in Hongkong by Hongkong post office when we don't have enough stock. And to save costs for customers, we'll ship items directly from Hongkong to the international buyers.

   But we are sorry that we do not accept requests for DHL or Fedex shipping or any overnight shipping.

3. When my item(s) will be sent out?

   After your order is submitted to our server, it will be reviewed by our financial department to ensure the order is accurate and the payment is valid, and you are authorized to use this payment method. Once your order passed our rigorous review, it will be sent to our warehouse for shipment. Usually, your items can be shipped out in 24 hours.

4. What should I do if I need to change shipping address?

   If you need to change your shipping address after order submitting, you must reach us in 24 hours, before we shipped out your items. You can send an email to us at sales@pigpony.com with a subject “Urgent! I need to change my shipping address” or send us a file by fax. Giving us a call will be helpful as well. 
      

5. Can I track my package?

   You can direct tracking in our website or send us an email to sales@pigony.com if you want your tracking number.

   Return

1. What should I do in case the item(s) I received is damaged in the shipping?

   If an item is damaged in the shipping unfortunately, please take a digital picture for it, and send the picture to us for confirmation via email. After confirmation, please return it back to us for a replacement. We will reimburse half of the shipping fee after we receive it. For address to return and more details, please see our return policy.

2. What should I do in case the item I received is defective?

   Unless otherwise specified, we gladly accept defective exchange on products within 90 days of original sale date. Pigpony.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. If it is within 90 days warranty, we would reimburse the postage for returning once we receive items. But please make sure that you sent it/them back by normal mail or normal air mail. If it has been out of 90 days warranty but still within the one year warranty, we would not be responsible for return postage. For address to return and more details, please see our return policy.

3. What I need to do if the item within guarantee time needs to be repaired?

   If it is within 90 days warranty, we are glad to offer defective exchange on products and we would reimburse the postage for returning once we receive items.

   If it has been out of 90 days warranty but still within the one year warranty, we would repair it and send it back to you for free. But we would not be responsible for the return postage to us.

   If 1 year warranty has been overdue, please contact us for a preliminary judge on the defects first. It is you need to be responsible for all the repair cost, and you need to be responsible for the return postage to us and the postage for return to you.